Terms of Service
Terms and Conditions
Effective Date: 04/22/2023
Welcome to Afona Reserves. These Terms and Conditions ("Terms") govern your access to and use of our website and services. By accessing or purchasing from Afona Reserves ("Company", "we", "us", or "our"), you agree to comply with and be bound by these Terms. Please read them carefully before using our website or services.
1. General Information
Afona Reserves is an online retail store that sells clothing, beauty products, home decor, and cosmetics. By accessing and purchasing products from our website, you agree to comply with these Terms and any applicable laws.
2. Eligibility
You must be at least 18 years old to use our website and make purchases. By using the website, you confirm that you are of legal age in your jurisdiction or have the permission of a legal guardian.
3. Products and Pricing
Product Descriptions: We strive to provide accurate product descriptions and images, but we do not guarantee that product descriptions, images, or other content are completely accurate, current, or error-free.
Pricing: Prices listed on our website are subject to change without notice. We reserve the right to modify or discontinue products at any time. All prices are displayed in USD (United States Dollar).
Availability: Some products may be available in limited quantities. We reserve the right to limit the quantity of items sold or to discontinue any product at any time without notice.
4. Order Processing and Payment
Order Acceptance: By placing an order, you agree that your order is an offer to purchase the products listed in your cart. All orders are subject to acceptance by Afona Reserves. We may cancel or limit your order at any time for reasons including, but not limited to, errors in product information, availability issues, or suspected fraud.
Payment: We accept payments through credit cards, Apple Pay, AfterPay, etc.]. All payment information must be accurate and complete. You are responsible for any charges related to your purchase, including taxes and shipping fees.
5. Shipping and Delivery
Shipping: We offer shipping within the United States, as well as Canada, Mexico, Europe and strive to deliver products in a timely manner. Shipping times may vary depending on the shipping method and destination.
Shipping Costs: You are responsible for paying all shipping costs, which will be clearly communicated at checkout.
Risk of Loss: Title and risk of loss for the items pass to you upon delivery to the carrier.
6. Returns and Refunds
Return Policy: We accept returns within 7 days from the date of purchase for items that are unused and in their original packaging. Some items, such as beauty products or final sale items, may not be eligible for returns.
Refunds: Once your return is received and inspected, we will notify you about the status of your refund. Approved refunds will be processed to your original payment method.
Exchanges: Exchanges are subject to product availability. If the item you wish to exchange is not available, a refund may be issued instead.
Pre-owned Items: Please be aware that we do not accept returns for items listed as Pre-Owned on our platform. Each item's description clearly indicates its pre-owned status. We encourage customers to review product details thoroughly before making a purchase.
7. Intellectual Property
All content on our website, including but not limited to text, images, logos, and designs, is the property of Afona Reserves or its licensors and is protected by intellectual property laws. You may not copy, distribute, or use any content without our prior written permission.
8. Limitation of Liability
Afona Reserves shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use of, or inability to use, our products or services, even if we have been advised of the possibility of such damages.
9. Governing Law
These Terms are governed by and construed in accordance with the laws of New York. Any disputes arising from these Terms or your use of our website will be resolved exclusively in the courts of New York.
10. Changes to Terms
We reserve the right to update or modify these Terms at any time without prior notice. Any changes will be effective immediately upon posting on our website. Your continued use of the website following the posting of revised Terms means that you accept and agree to the changes.
11. Contact Information
If you have any questions regarding these Terms, please contact us at:
Afona Reserves
New York
Email: support@afonareserves.com
By accessing our website and/or making a purchase, you acknowledge that you have read, understood, and agree to these Terms and Conditions.
Privacy Policy
Privacy Policy
Effective Date: 04/22/2023
At Afona Reserves (“Company”, “we”, “us”, or “our”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our products. Please read this Privacy Policy carefully. By using our website, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect different types of information from and about users of our website, including:
Personal Information: When you purchase a product, create an account, or contact us, we may collect personal information such as your name, email address, phone number, billing and shipping address, and payment details.
Non-Personal Information: We may automatically collect information about how you interact with our website, such as your IP address, browser type, device information, and browsing history.
Cookies and Tracking Technologies: We may use cookies, web beacons, and similar tracking technologies to enhance your browsing experience and collect information about your usage patterns.
2. How We Use Your Information
We use the information we collect for various purposes, including:
Processing Orders: To process and fulfill your orders, including sending you confirmations, updates, and delivery details.
Customer Support: To respond to your inquiries, manage your account, and provide customer service.
Improving Our Services: To understand how users engage with our website and services, and to make improvements to enhance user experience.
Marketing and Promotions: To send you information about new products, promotions, or special offers (if you have opted-in to receive such communications). You can unsubscribe at any time.
Legal Compliance: To comply with legal obligations and protect our rights, property, and safety, as well as that of our users and the public.
3. Sharing Your Information
We do not sell or rent your personal information. However, we may share your information in the following circumstances:
Service Providers: We may share your information with trusted third-party service providers that help us with payment processing, shipping, marketing, and website hosting. These service providers are obligated to protect your information and only use it for the purposes we specify.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
Legal Obligations: We may disclose your information when required to do so by law or in response to legal requests such as court orders, subpoenas, or government inquiries.
4. Data Security
We take the protection of your personal information seriously and implement appropriate security measures to safeguard it from unauthorized access, disclosure, or alteration. However, please note that no method of transmission over the Internet is 100% secure, and we cannot guarantee the absolute security of your data.
5. Retention of Information
We will retain your personal information for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements.
6. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
Access: You may request a copy of the personal information we hold about you.
Correction: You may request that we correct or update your personal information.
Deletion: You may request that we delete your personal information, subject to certain exceptions.
Opt-Out: You may opt-out of receiving marketing communications at any time by following the unsubscribe instructions provided in the email.
Cookies Management: You may adjust your browser settings to refuse cookies or alert you when cookies are being used. Please note that some features of our website may not function properly if cookies are disabled.
7. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.
8. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
10. Contact Us
If you have any questions or concerns regarding this Privacy Policy or how we handle your personal information, please contact us at:
Afona Reserves
New York
Email: support@afonareserves.com
By using our website, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.
Return Policy
Return Policy: We accept returns within 7 days from the date of purchase for items that are unused and in their original packaging. Some items, such as beauty products or final sale items, may not be eligible for returns.
Refunds: Once your return is received and inspected, we will notify you about the status of your refund. Approved refunds will be processed to your original payment method.
Customer Dissatisfaction Returns: Returns due to customer dissatisfaction should be shipped back at the customer's expense and with an active tracking number.
Customs Charges: For returns with customs charges, the buyer will be responsible for covering those costs. If a customer's return includes customs charges, these must be paid first before we can proceed with the refund of the returned item/s.
Exchanges: Exchanges are subject to product availability. If the item you wish to exchange is not available, a refund may be issued instead.
Pre-owned Items: Please be aware that we do not accept returns for items listed as Pre-Owned on our platform. Each item's description clearly indicates its pre-owned status. We encourage customers to review product details thoroughly before making a purchase.
Return Conditions: All returns must be in perfect original condition, including any original attachments such as tags, boxes, or dustbags, along with the original packaging. We reserve the right to refuse returns if the products have been worn, washed, or have any traces of use.
Conditional Return Policy: Please note that all returns are subject to a quality inspection upon return arrival. If we decline the return due to damages or other reasons and do not receive your instructions on how to proceed within 30 days—whether to return the item to your customer or to your business address—we reserve the right to deny issuing a refund for that return.
Refund Process: Approved refunds will be made by payment method used during order within 5 business days or more after receiving and approving the returns.
Reporting missing packages: In the rare cases of your customers not receiving a package, claims must submitted no later than 21 days from the shipment date.